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Welcome to Opalhouse (usopalhousestore.com), where we bring globally-inspired home decor to your doorstep. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our artisan-crafted products.
1. Acceptance of Terms
By accessing and using our website, you agree to comply with these Terms and Conditions. If you disagree with any part, please refrain from using our services.
2. Website Use and Intellectual Property
User Responsibilities:
- Use the website only for lawful purposes
- Do not reproduce, duplicate, or exploit any content without permission
- Provide accurate account information
Our Intellectual Property:
All content on this site, including text, graphics, logos, and product designs, is the property of Opalhouse and protected by intellectual property laws. Our globally-inspired collections represent unique creative expressions that we carefully curate.
3. Product Information
We take pride in hand-selecting materials for our collections, which include:
- Artisan-Crafted Home Decor: Area rugs, decorative objects, and furniture pieces
- Textiles: Bath towels, bathroom rugs, and bedding sets
- Ambiance Products: Candles and home fragrances
While we strive for accuracy, product colors may vary slightly due to monitor settings. All measurements are approximate.
4. Ordering and Payment
Order Process:
- Select items and proceed to checkout
- Provide accurate shipping information
- Choose payment method (Visa, MasterCard, JCB, or PayPal)
- Review order confirmation email
Payment Terms:
- Payment is required at time of purchase
- We do not store credit card information
- Prices are in USD and subject to change
5. Shipping Policy
We carefully package each item with the same attention we give to selecting our materials:
- Processing Time: 1-2 business days (excluding weekends/holidays)
- Shipping Options:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
- Free Shipping (orders $50+ via EMS): 15-25 business days
- International Shipping: Available worldwide except certain Asian and remote areas
Delivery times are estimates and may vary due to customs processing.
6. Returns and Exchanges
Our Return Commitment:
We stand behind our products and accept returns within 15 days of delivery if you’re not completely satisfied.
Non-Returnable Items:
- Opened bath & body products (hygiene reasons)
- Used bath towels and bathroom rugs/mats
- Burned candles & home fragrances
- Personalized decorative objects
- Final sale items
Return Process:
- Contact us at [email protected] within 15 days
- Package items with original packaging and tags
- Ship to: Opalhouse Returns, 2850 Davenport Street NW, Washington, US 20008
Return shipping costs are the customer’s responsibility unless the return is due to our error.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item (which we carefully try to prevent):
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
- We’ll arrange replacement or refund, including return shipping
8. Liability Limitations
Opalhouse shall not be liable for:
- Delays beyond our reasonable control (customs, weather, etc.)
- Minor variations in product appearance
- Indirect damages arising from product use
Our total liability for any claim related to our products shall not exceed the purchase price.
9. Privacy Policy
We respect your privacy. Our Privacy Policy explains how we collect and use your information to enhance your shopping experience with our globally-inspired collections.
10. Changes to Terms
We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.
11. Contact Information
For questions about these Terms or our handcrafted products:
Opalhouse Customer Service[email protected]
2850 Davenport Street Northwest
Washington, US 20008
Thank you for choosing Opalhouse – where every piece tells a story of global craftsmanship.