At Opalhouse, we believe your journey to creating a globally-inspired space should be as beautiful and secure as our artisan-crafted designs. Just as we carefully hand-select each material for our collections, we approach your privacy with the same thoughtful consideration.

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This Privacy Policy describes how Opalhouse (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit usopalhousestore.com or make a purchase from our global marketplace.

1. Information We Collect

Like the diverse patterns in our accent rugs, the information we gather helps us create a seamless shopping experience:

  • Personal Details: When you make a purchase, we collect your name, billing/shipping address, payment information (processed securely through our PCI-DSS compliant system), email, and phone number.
  • Order Information: Details about the Opalhouse products you purchase, from bedding sets to statement rugs.
  • Device & Browsing Data: Information about how you access our site, including IP address, browser type, and pages viewed—much like how we track design trends across cultures.
  • Communications: Records of your interactions with our Washington-based team, whether through email or other channels.

2. How We Use Your Information

We use your data with the same care we apply to crafting our hand-rolled rugs:

  • To process your global transactions and deliver your globally-inspired decor
  • To communicate about your order, from Tokyo-inspired rugs to Parisian bedding collections
  • To improve our website and product offerings based on our nomadic community’s preferences
  • To prevent fraud and enhance security, with encryption stronger than our rattan furniture
  • With your consent, to share design inspiration and special offers tailored to your style

3. Sharing Your Information

Like the carefully coordinated pieces in our bedroom collections, we only share data when necessary:

  • Service Providers: Trusted partners who help with payment processing (Visa/MasterCard/JCB/PayPal), shipping, and website operations—all held to strict confidentiality standards.
  • Legal Requirements: When required by law or to protect Opalhouse’s rights, just as we protect the authenticity of our artisan designs.
  • Business Transfers: In the event of a merger or acquisition, with notice comparable to our product update communications.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As a global marketplace (serving most regions except certain Asian and remote areas), your information may be transferred to and processed in countries outside your own. We implement safeguards like Standard Contractual Clauses to protect these transfers, ensuring your data receives the same care as our international shipments.

5. Data Security

We protect your information with the same dedication we apply to our handcrafted products:

  • 256-bit SSL encryption—stronger than our most durable bath towels
  • PCI-DSS compliance for all card payments
  • Regular security assessments of our systems
  • Limited employee access to your personal data

While no method is 100% secure, we implement these measures to create protection as layered as our bedding collections.

6. Your Rights & Choices

You have rights regarding your personal information, as diverse as our product offerings:

  • Access: Request details about the personal data we hold
  • Correction: Update inaccurate information, just as you might adjust your decor
  • Deletion: Request erasure of certain data, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications while retaining transactional messages
  • Restriction: Limit how we use your data in specific circumstances

To exercise these rights, contact us at [email protected] from the email associated with your account.

7. Cookies & Tracking Technologies

Like the subtle fragrance of our candles, our website uses cookies to enhance your experience:

  • Essential Cookies: Necessary for site functionality, like processing your rug purchases
  • Analytics Cookies: Help us understand design trends and improve our offerings
  • Marketing Cookies: Show you relevant decor inspiration (manage through cookie preferences)

You can adjust cookie settings in your browser, though this may affect certain features—like trying to arrange a room without our decorative objects.

8. Children’s Privacy

Our products are designed for homes, not for children’s data. We do not knowingly collect information from those under 16. If you believe we have, please contact us immediately at [email protected].

9. Changes to This Policy

Like our seasonal decor collections, this policy may evolve. We’ll notify you of significant changes through our website or email, giving you time to review—just as we give you time to consider our latest design trends.

10. Contact Us

For privacy questions or requests, our Washington team is as ready to assist as we are with design consultations:

Opalhouse Privacy Team
[email protected]
2850 Davenport Street Northwest
Washington, US 20008

Thank you for trusting Opalhouse with your personal information as you create your perfect globally-inspired space.